CANCELLATION AND RETURN POLICY

Cancellation Policy

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our us on mellowsfoods2022@gmail.com or call us on 7013786100 .

How do I return an item purchased on Nutrimellows?

Nutrimellows offers its customers an ’Easy Return Policy,' wherein you can raise a return/exchange request of a product within 24 hours of receiving the order. We also accept partial returns wherein you can raise a return request for one or all products in your order. Returns and exchange will be delivered in 2-3 working days.

• Step 1: Contact our Customer Support team via email ( mellowsfoods2022@gmail.com ) within 24 hours of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: The customer will have to make sure that the refund will only be initiated from us only if the products are received in their original packaging with their seals, labels, and packaging intact. It is a customer's responsibility to return us the unused products.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
• QR code is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If a request is initiated after 24 hours of receiving the order
• Free product provided by Nutrimellows

In case of any refund it will be credited to source account in 7-10 working days. If any queries contact us for the refund process on mellowsfoods2022@gmail.com or 7013786100 .